FAQs

In the case of uploading files from clone tools and your tool cannot write the file, we will not be responsible.

Check to make sure your tuning tool is appropriate for the vehicle you intend to tune.

Many of our customer do tune their vehicles using clone tools without any issues at all.

In case you experience any issues with your clone tools / equipment whilst reading or writing your vehicles file, let us know and we will try to assist as much as possible. 

We supply chiptuning files for almost every car manufacturer. In case you cant find the vehicle listed on our website, send us a request and we will add it to the website. It doesn’t matter if it is a tuning file for a BMW, Mercedes, VW or an Audi, just message us and we will make it available online.

Original files are those that come on the vehicle ECU as standard from the the factory at the time of production.  These files can get corrupted or may need need replacing for other reasons, eg. vehicle needs to go back to stock after a remap for whatever reason. You can find original files for vehicles on our database, including files for cars, vans, trucks and tractors. 

Our turnaround times range from 15 minutes upto over an hour, but we advise all customers a 1 hour waiting time.

You can find all prices listed clearly on the file service page, you dont need to register and we have a secure PayPal Checkout, SSL encrypted for your protection.

Yes tuning tools (master version) are required to read the original file from your vehicle and when you receive your tuned file back from us you need to write the file back to your vehicle using the same tool. Tools can be found on our shop page.

Yes we offer full support, we will assist you every step of the way, so you can rest assured that any problem that you might encounter, our support team will be here to assist and guide you. We will assist you via email, chat and give photo guidance where possible, when you have any issues, all you need to do is submit a Contact.

We support most decent tuning tools on the market eg. Kess V2, New Genius, Autotuner etc.

Files are usually, in most circumstances returned back within 1 hour, to the email address that you provide when submitting your order. Make sure to check your inbox and spam / junk email folders also.

 

If you can't find the answer to any of your questions here, then please contact us and we will be more than happy to assist you.